Bolt, the prominent ride-hailing company, has taken stringent measures to bolster safety on its platform, resulting in the suspension of over 5,000 drivers within the past six months. Yahaya Mohammed, the Country Manager of Bolt, disclosed this development at a recent press conference in Lagos, underscoring the company’s dedication to prioritizing safety for both riders and drivers.
Mohammed highlighted Bolt’s substantial investment of over N20 million in safety enhancements, advanced reporting mechanisms, and comprehensive awareness programs for drivers and riders. The company’s unwavering commitment to safety is reflected in strict compliance measures that lead to swift consequences, including permanent suspension for non-compliant individuals.
“At Bolt, the safety of all users on our platform is our top priority. We understand the trust our users place in us, and we are taking proactive steps to ensure their well-being during every ride. Our enhanced safety measures, stricter compliance measures, coupled with technology-driven solutions, reaffirm our commitment to providing a secure and reliable transportation experience for all,” stated the country manager.
Bolt’s commitment extends beyond mere compliance, with the company continually blocking drivers and riders reported for any misconduct from accessing the platform. The move is part of Bolt’s comprehensive operational changes designed to amplify safety features and enhance the overall trip experience for users.
The company’s initiatives to bolster quality and safety include not only strict compliance measures but also driver and rider awareness programs, advanced reporting mechanisms, and enhanced safety measures. Bolt aims to set a benchmark for safety within the transportation and mobility ecosystem, emphasizing a secure and reliable service for its users.